Frequently Asked Questions

Everything you need to know about finding your signature scent.

Are your fragrances 100% authentic?

Absolutely. Every fragrance sold on Fragrance Insider is sourced directly from the brands or their authorized distributors. We guarantee 100% authenticity on every bottle.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Please note that because perfume is classified as hazardous material due to alcohol content, it must be shipped via ground transport.

What is your return policy for opened perfumes?

To ensure hygiene and quality standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size before committing to a full bottle.

How should I store my perfume to keep it fresh?

To preserve the integrity of the scent notes, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping your fragrances in the bathroom.

Do you offer international shipping?

Currently, we only ship within the United States due to international regulations regarding the transport of alcohol-based liquids.

What is the difference between EDP and EDT?

Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%), resulting in a longer-lasting scent. Eau de Toilette (EDT) has a lower concentration (5-15%) and is generally lighter and better for daytime wear.